1. Introduction
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Full name and date of birth
- Email address and phone number
- Residential address
- Government-issued identification documents
- Financial information (bank account details, payment card information)
- Employment and income information
- Tax identification numbers
Technical Information
- IP address and device information
- Browser type and operating system
- Usage data and browsing patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our trading services
- Processing transactions and managing your account
- Verifying your identity and preventing fraud
- Complying with legal and regulatory requirements (KYC/AML)
- Communicating with you about your account and our services
- Improving our platform and developing new features
- Sending marketing communications (with your consent)
- Analyzing usage patterns to enhance user experience
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to perform our contract with you
- Legal Obligation: Processing required to comply with applicable laws
- Legitimate Interests: Processing necessary for our legitimate business interests
- Consent: Processing based on your explicit consent
5. Information Sharing
We may share your information with third parties in the following circumstances:
- Service Providers: Companies that help us operate our platform (payment processors, identity verification services, cloud providers)
- Regulatory Authorities: When required by law or to comply with legal processes
- Business Partners: Liquidity providers and trading partners to execute your trades
- Legal Proceedings: To protect our rights or respond to legal claims
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement robust security measures to protect your personal information:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Multi-factor authentication and secure access controls
- Regular security audits and penetration testing
- Employee training on data protection practices
- Incident response procedures for potential breaches
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Financial records and transaction data may be retained for extended periods as required by applicable regulations.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal requirements)
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand how users interact with our platform
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses to ensure your data is protected in accordance with applicable laws.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection team through our support channels or visit our Contact page. We will respond to your request within the timeframes required by applicable law.